Frequently Asked Questions

Creating your 10jilicc account is quick and straightforward. Head over to the 10jilicc Casino page and click the Register button. You'll need to provide a valid mobile number, set a secure password, and agree to the Terms & Conditions. After submitting your details, you'll receive a one-time PIN (OTP) on your mobile to verify your number. Once verified, your account is active and ready for KYC completion.

The minimum age to register and play real-money games at 10jilicc is 21 years old. This is a strict requirement under Philippine gaming regulations set by PAGCOR. Age verification is mandatory during the KYC process — you will need to submit a valid government-issued Philippine ID showing your date of birth. Accounts found to be operated by persons under 21 will be immediately suspended.

10jilicc requires KYC (Know Your Customer) verification before you can make deposits or withdrawals. Accepted Philippine government-issued IDs include:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID
• Postal ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active 10jilicc account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the 10jilicc Login page or contact our support team for assistance.

Go to the 10jilicc Login page and click Forgot Password. Enter the mobile number linked to your account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team with your KYC documents ready for identity verification.

Yes. 10jilicc is accessible to eligible Filipino players nationwide — whether you're in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines. All you need is a stable internet connection and a verified account. Players must be 21 years of age or older regardless of their location within the Philippines.

10jilicc supports the most popular Philippine payment channels:

• GCash — instant deposits, widely used across the Philippines
• PayMaya / Maya — fast and reliable e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on 10jilicc in compliance with Philippine regulations.

The minimum deposit at 10jilicc is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 10jilicc, though your chosen payment provider may impose their own daily transaction caps. Always check your GCash or bank app for any applicable limits on your end.

GCash and PayMaya deposits are credited to your 10jilicc account almost instantly — usually within a few seconds to a couple of minutes. Bank transfer deposits may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we'll sort it out right away.

10jilicc does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own service charges or transfer fees. We recommend checking with your e-wallet or bank for any applicable fees before initiating a deposit. All amounts credited to your 10jilicc account reflect the full amount received from your payment provider.

To withdraw from your 10jilicc account, log in and navigate to My Account → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete and your withdrawal account details match your registered identity — withdrawals to third-party accounts are not permitted.

Processing times at 10jilicc vary by method:

• GCash / PayMaya: Typically 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes withdrawals during business hours, Monday to Sunday. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

Yes. The minimum withdrawal amount at 10jilicc is ₱200 for GCash and PayMaya. Bank transfer withdrawals have a minimum of ₱500 due to standard bank processing requirements. There is no maximum withdrawal limit set by 10jilicc, though very large withdrawals may require additional verification steps as part of our standard anti-money laundering compliance procedures.

Withdrawal requests at 10jilicc may be declined for several reasons:

• KYC verification is incomplete or documents have expired
• Active bonus wagering requirements have not yet been met
• The withdrawal account name does not match your registered identity
• Unusual account activity flagged for security review
• Insufficient cleared balance (pending game rounds not yet settled)

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team if you need clarification or assistance resolving the issue.

10jilicc offers a wide and growing library of casino games designed for Filipino players:

• Slots — hundreds of titles from top providers, including jackpot slots
• Bingo — classic and themed bingo rooms with real-time play
• Rummy — skill-based card game popular across Asia
• Monster Hi-Lo — fast-paced prediction game with exciting multipliers
• Live Dealer Games — baccarat, roulette, blackjack, and more with real dealers
• Table Games — classic casino table games in multiple variants

New games are added regularly. Check the 10jilicc Casino page for the latest additions.

Yes. All games at 10jilicc use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

Absolutely. 10jilicc is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit 10jilicc.vip on your phone's browser, log in, and enjoy the full game library on the go. For the best experience, we recommend using a stable Wi-Fi or LTE connection.

10jilicc offers a welcome bonus for new members upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on your 10jilicc account for exact details.

Yes. All bonuses at 10jilicc have an expiry period, which is stated in the individual bonus terms. If the wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings will be forfeited automatically. Make sure to check the expiry date of any bonus you claim and plan your play accordingly. Expired bonuses cannot be reinstated.

Yes. 10jilicc uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial data are stored securely and are never sold to third parties. We comply with Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

Here are some steps to keep your 10jilicc account secure:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone, including family members
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing attempts — 10jilicc will never ask for your password via chat or email
• Keep your registered mobile number up to date for OTP verification

If you suspect unauthorized access to your account, contact our support team immediately to have your account temporarily locked while we investigate.

If you notice any transactions, logins, or activity on your 10jilicc account that you did not authorize, take these steps immediately:

• Change your password right away via the 10jilicc Login page
• Contact our 24/7 live chat support and request an account security review
• Provide details of the suspicious activity so our security team can investigate
• Check your linked GCash or bank account for any unauthorized transactions

Our security team takes all reports seriously and will act quickly to protect your account and funds.

10jilicc provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — restrict the maximum amount you can lose in a given period
• Session Time Limits — set a maximum duration for each gaming session
• Reality Check Reminders — pop-up notifications showing your session duration and net result
• Cool-Off Period — take a short break of 24 hours, 7 days, or 30 days
• Self-Exclusion — suspend your account for 6 months, 1 year, 3 years, or permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion on your 10jilicc account, go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period. Alternatively, contact our 24/7 live chat support and request immediate account suspension — our team will process it without delay and without trying to persuade you to stay. Self-exclusion takes effect immediately. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. We encourage you to search for the following resources:

• PAGCOR's Responsible Gaming Program — the national regulator's player support and exclusion registry
• National Center for Mental Health (NCMH) — provides counseling for behavioral addictions
• Gamblers Anonymous Philippines — peer support groups in major Philippine cities
• Local Government Health Centers — barangay and city health centers can provide referrals

Remember: "Gambling is addictive. Know when to stop." Our support team can also connect you with resources — just open a live chat and ask for responsible gaming assistance.